You can receive but not send, almost always an outgoing (SMTP) setting.
Should be mail.your-domain.com on port 465 (SSL). If blocked, use 587 (STARTTLS).
“My outgoing server requires authentication” must be ON, using the same login as incoming.
Not just the part before the @.
Never use port 25. On mobile data, try Wi-Fi to rule out a blocked port.
mail.your-domain.com, IMAP port 993 (SSL).
Username is your full email; test the password in webmail.
A full mailbox stops new mail arriving, see Mailbox full below.
Messages may have been filtered there.
Change it in cPanel, or contact our support team to reset it for you.
Update the password in every mail app, phone, computer and webmail.
Apps retrying an old password can trigger a temporary block. Update or sign out of them, then try again.
| Always use SSL/TLS | Never set encryption to “None”. Secure ports: IMAP 993, POP3 995, SMTP 465. |
|---|---|
| Certificate warning | Make sure the server name is exactly mail.your-domain.com, a mismatched name is the usual cause. |
A full mailbox stops you receiving new mail. Free up space:
Especially those with big attachments.
Deleted mail still uses space until these are emptied.
Remove large attachments you no longer need.
Contact us to increase your mailbox quota.
| Message | What to do |
|---|---|
| Username or password incorrect | Use full email as username; verify the password in webmail; reset if needed. |
| Cannot connect to server | Confirm mail.your-domain.com with the correct IMAP/SMTP ports. |
| Certificate not trusted | Use exactly mail.your-domain.com with SSL/TLS. |
| Connection timed out | Switch SMTP to port 587; try another network. |
| Message could not be sent | Enable outgoing-server authentication. |
| Mailbox is full / over quota | Free up space (see Mailbox full). |
Our local support team is here Monday to Friday, 9am to 6pm. Send us the exact issue and we will help.
If anything still isn’t working, our local team will get it sorted with you, no call centres, no tickets lost in a queue.